At Refixtool, we are dedicated to delivering premium-quality products and exceptional customer satisfaction. Our Return and Refund Policy ensures a smooth and transparent process in the event of order cancellations, damages, or replacements. We encourage all customers to review this policy carefully before making a purchase.

1. Refund Policy for Canceled Orders

If an order is canceled, the refund will be initiated within 10 business days.
The refunded amount will be credited to the original payment method within 10 days after processing.

We strive to complete all refund transactions promptly and efficiently.

2. Replacement Policy

We take great care to ensure that your order arrives in perfect condition. However, if you receive a damaged or defective product, Refixtool will gladly provide a replacement in accordance with the terms below.

Replacement Request

A replacement request must be initiated within 10 days of receiving the product.

To request a replacement, please contact our customer support team within 48 hours of identifying the issue.

Provide your order number, a detailed description of the defect or damage, and clear photographs of the affected item.

Replacement Process

Once your request has been verified and approved, we will process and dispatch the replacement product within 5 business days.

The replacement item will be delivered within 10 days from the date of approval.

Conditions for Replacement

All replacement requests are subject to verification by our customer support team. Additional details or images may be requested to confirm eligibility.

The item must be unused, unaltered, and returned in its original packaging and condition.

Replacements will not be accepted for damages caused by misuse, mishandling, or non-manufacturing reasons.

3. Shipping for Replacements

In the case of a valid replacement, Refixtool will bear the return shipping cost.

Upon approval, we will ensure timely delivery of the replacement product within 10 business days.

4. Return Request Timeline

Customers may submit a return request within 10 days of receiving the product. All return requests will be reviewed based on the conditions outlined in this policy.

5. Policy Modifications

By placing an order on www.refixtool.co
, you acknowledge and agree to comply with this Return and Refund Policy.
Refixtool reserves the right to update or amend this policy at any time without prior notice. Any revisions will be effective immediately upon posting on our website.

6. Contact Information

For any questions, concerns, or assistance related to returns or refunds, please contact our support team:
📧 Email: info@refixtool.com

We appreciate your trust in Refixtool and thank you for giving us the opportunity to serve you.